Return/Exchange

  • Our valued customers can return purchases within 7 days of receipt, and exchanges within 14 days.
  • The refund period for returns is a maximum of 14 business days, depending on the applicable policies and bank transfers.
  • The original purchase and shipping invoice must be attached for returns or exchanges within the above-mentioned period.
  • Purchases must be in their original condition when purchased, including their packaging, and the original purchase invoice must be attached.
  • Underwear, ihram clothing, and thermal pajama sets are non-exchangeable and non-refundable for health reasons.
  • In the event of an exchange through our showrooms or the Alshiaka online website, the customer will bear the price difference.
  • Tabby customers can exchange items within 14 days of purchase. Exchanges are permitted at stores, and returns are processed online.
  • Tamara installment customers can return items within 7 days of purchase, only through the website. Exchanges are not permitted according to Tamara’s policy.
  • In the event of a return or exchange of a purchase, the customer will bear the shipping and cash-on-delivery fees if prepaid.
  • In the event of a manufacturing defect in the product, it may be exchanged within 30 days of the purchase date.
  • Discounted or promotional products may be exchanged within 3 days or returned within 1 day of receipt.
  • If payment was made via credit card/Mada and the customer wishes to return the purchase, the customer will bear the shipping fees if prepaid.

How to Return/Exchange