{"id":3,"date":"2022-02-02T11:46:34","date_gmt":"2022-02-02T11:46:34","guid":{"rendered":"https:\/\/woocommerce-714834-2418678.cloudwaysapps.com\/?page_id=3"},"modified":"2025-04-17T14:32:01","modified_gmt":"2025-04-17T11:32:01","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/alshiaka.com\/en\/privacy-policy\/","title":{"rendered":"Terms & Conditions"},"content":{"rendered":"\t\t
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alShiaka<\/strong>\u00a0Online aims to provide a distinctive shopping service of high-quality products that cater to their different tastes, age groups, and budgets. includes Thobes, Shemaghs, Underwear, and Sedairy (Vest), which are available in various fabrics and sizes and in both, traditional and modern designs. We have set out below the Terms & Conditions under which you are allowed to use\u00a0alShiaka<\/strong>\u00a0Online.<\/p>

1.Definition of Terms:<\/strong><\/p>

1.1\u00a0\u00a0\u00a0\u00a0“Customer” and “Your” means the person who orders products from\u00a0alShiaka<\/strong>\u00a0Online and those over the age of 18 years.<\/p>

1.2\u00a0\u00a0\u00a0\u00a0“alShiaka<\/strong>” or “alShiaka<\/strong>\u00a0Company” or “We” is represented by\u00a0alShiaka<\/strong>\u00a0Online and that means Dunia Al Aswaf Trading Company Limited, Register No. 403032573, headquartered in Jeddah, Saudi Arabia.<\/p>

1.3\u00a0\u00a0\u00a0\u00a0“Home” means the home page of\u00a0alShiaka<\/strong>\u00a0Online, which displays the sections of the Website and the brands that we represent.<\/p>

1.4\u00a0\u00a0\u00a0\u00a0“Departments” means the categories and subcategories that we have on Alshiaka Online.<\/p>

1.5\u00a0\u00a0\u00a0\u00a0“Account” means your details and your shopping history, which is created when you registered to shop through our Alshiaka Online.<\/p>

1.6\u00a0\u00a0\u00a0\u00a0\u201cWebsite\u201d, \u201cStore\u201d, \u201cOnline Store\u201d or \u201cAlshiaka Online\u201d means the electronic platform for displaying Alshiaka products and information on the internet or smart applications.<\/p>

2.Terms of Use<\/strong><\/p>

This section explains how you are allowed to access and use\u00a0alShiaka<\/strong>\u00a0Online.<\/p>

2.1\u00a0\u00a0\u00a0\u00a0Use of and access to alShiaka Online<\/strong><\/p>

2.1.1\u00a0\u00a0\u00a0\u00a0When you visit, use or browse\u00a0alShiaka<\/strong>\u00a0Online, you agree to the terms and conditions that apply to all users and visitors to\u00a0alShiaka<\/strong>\u00a0Online.<\/p>

2.1.2\u00a0\u00a0\u00a0\u00a0It will be necessary to perform maintenance on\u00a0alShiaka<\/strong>\u00a0Online from time to time, which may result in occasional periods of downtime.<\/p>

2.1.3\u00a0\u00a0\u00a0 We cannot promise that\u00a0alShiaka<\/strong>\u00a0Online will be uninterrupted or error-free or that defects in the website will be corrected.<\/p>

2.1.4\u00a0\u00a0\u00a0 You can use\u00a0alShiaka<\/strong>\u00a0Online to browse and buy goods and services and to manage your account but not for any other purpose.<\/p>

2.1.5\u00a0\u00a0\u00a0 Keep your information confidential and do not share your\u00a0alShiaka<\/strong>\u00a0Online account with anyone.<\/p>

2.2\u00a0\u00a0\u00a0\u00a0Content of alShiaka Online<\/strong><\/p>

2.2.1\u00a0\u00a0\u00a0\u00a0We may update\u00a0alShiaka<\/strong>\u00a0Online from time to time and may change the content at any time. However, please note that any of the content on\u00a0alShiaka<\/strong>\u00a0Online may be out of date at any given time, and we are under no obligation to update it. Although we try to update the information on\u00a0alShiaka<\/strong>\u00a0Online, we make no representations, warranties or guarantees, that the content on\u00a0alShiaka<\/strong>\u00a0Online is accurate, complete or up to date.<\/p>

2.2.2\u00a0\u00a0\u00a0\u00a0We do not guarantee that\u00a0alShiaka<\/strong>\u00a0Online, or any content on it, will be free from errors or omissions.<\/p>

2.2.3\u00a0\u00a0\u00a0\u00a0All rights will be automatically owned by\u00a0alShiaka<\/strong>\u00a0Online and therefore to\u00a0alShiaka<\/strong>\u00a0Company, including without limitation any intellectual property rights in any data on\u00a0alShiaka<\/strong>\u00a0Online, or any part thereof provided by us or through you or any third party.<\/p>

2.2.4\u00a0\u00a0\u00a0\u00a0alShiaka<\/strong>\u00a0Online disclaims responsibility when you are unable to access the website or any damage that may be caused to your devices or systems.<\/p>

2.3\u00a0\u00a0\u00a0\u00a0Changes to these terms<\/strong><\/p>

\u00a0\u00a0\u00a0\u00a0When we make any changes to the Terms and Conditions in general, we will attempt to notify you as soon as possible by posting the changes on\u00a0alShiaka<\/strong>\u00a0Online or via other communication channels.<\/p>

3.Terms of sales<\/strong><\/p>

These terms of sale will apply if you place orders on\u00a0alShiaka<\/strong>\u00a0Online.<\/p>

3.1\u00a0\u00a0\u00a0\u00a0Becoming a Customer<\/strong><\/p>

3.1.1\u00a0\u00a0\u00a0\u00a0To place an order on\u00a0alShiaka<\/strong>\u00a0Online, you must be over 18 years of age, the delivery order must be in the delivery area registered with the order, and an active credit\/Mada card or purchase order acceptance for cash on delivery is required.<\/p>

3.1.2\u00a0\u00a0\u00a0\u00a0When you register, you will create a username and password. Please keep your username and password confidential and not disclose to any third party. Please keep this information in a safe place, as all activities and orders placed on your account will be at your own risk. If you suspect that someone else knows or uses your username and password, please contact us immediately through one of our access channels.<\/p>

3.1.3\u00a0\u00a0\u00a0 We reserve the right to suspend accounts for any fraudulent activity or misuse of service.<\/p>

3.2\u00a0\u00a0\u00a0\u00a0Our Contract<\/strong><\/p>

3.2.1\u00a0\u00a0\u00a0\u00a0When you place an order on\u00a0alShiaka<\/strong>\u00a0Online, we will send you an order acknowledgment by email setting out what you have ordered and the price of your order. This is not an order confirmation or acceptance from us.<\/p>

3.2.2\u00a0\u00a0\u00a0\u00a0To receive e-mail notification, please ensure that the e-mail registered in the website is correct without being bound to the notification or access to the Inbox.<\/p>

3.2.3\u00a0\u00a0\u00a0\u00a0These terms regulate the supply of products to you by\u00a0alShiaka<\/strong>\u00a0Online or a third party. Any other terms, conditions or representations (other than those made fraudulently or implied by statute) are excluded.<\/p>

3.3\u00a0\u00a0\u00a0\u00a0Price<\/strong><\/p>

3.3.1\u00a0\u00a0\u00a0\u00a0The price of the specific product (s) you ordered will be the price on\u00a0alShiaka<\/strong>\u00a0Online at the time you place your order or amend your order. In terms of any price difference, we will advise.<\/p>

3.3.2\u00a0\u00a0\u00a0\u00a0Errors may occur in the process of providing product and pricing information by\u00a0alShiaka<\/strong>\u00a0Online. We cannot confirm the price of a product except after ordering. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, we shall have the right, at our sole discretion, to either contact you for instructions or cancel your order and notify you of such cancellation.<\/p>

3.3.3\u00a0\u00a0\u00a0\u00a0in the event that\u00a0alShiaka<\/strong>\u00a0Online accepts your order, the same amount will be deducted from your credit \/ Mada card account and notified by e-mail, or made in cash upon receipt of your order. Payment by credit \/ Mada card may be processed upon delivery.<\/p>

3.3.4\u00a0\u00a0\u00a0\u00a0If we have to cancel the purchase order after processing the payment, the said amount will be credited back to your credit \/ Mada card account within 14 business days of the commencement of our financial procedures.<\/p>

3.3.5\u00a0\u00a0\u00a0\u00a0Product prices may sometimes differ from\u00a0alShiaka<\/strong>\u00a0Online from our stores or other stores. This applies also on offers and discounts and exclusive products similar to our stores or other stores. the orders made through\u00a0alShiaka<\/strong>\u00a0Online are subject to the prices on the website. prices and availability are subject to change without notice.<\/p>

3.3.6\u00a0\u00a0\u00a0\u00a0In addition to product prices, you may have to pay delivery fees, cash on delivery fees, or all taxes as shown in the Payment Page Details and Purchase Order Details.<\/p>

3.3.7\u00a0\u00a0\u00a0\u00a0Shipping and delivery fees may vary and are estimated by region of delivery. Service charges and taxes may also vary.<\/p>

3.3.8\u00a0 \u00a0 For the international order, <\/span>the company is not responsible for any customs duties imposed by the recipient’s country.\u00a0<\/span><\/p>

3.3.9\u00a0 All orders received during seasons, such as Ramadan, the last date for receiving orders received is Ramadan 25th, and they will be shipped after Eid Al-Fitr, after Shawwal 5th.<\/span><\/p>

3.4\u00a0\u00a0\u00a0\u00a0Order Acceptance<\/strong><\/p>

3.4.1\u00a0\u00a0\u00a0\u00a0alShiaka<\/strong>\u00a0Online has the right to refuse or cancel any order for any reason at our sole discretion.<\/p>

3.4.2\u00a0 \u00a0 The permitted restrictions on quantities available and remain as inaccuracies or cause in the product information or pricing or subscriptions that are determined by our credit and fraud department, which are some cases that may lead to cancellation of the order, and further verification or information is requested before accepting any purchase order. You will be contacted if the subscription is cancelled in whole or in part, knowing that the limited quantities in the offers and discounts until exhausted, or if additional information is required to accept your order, however, there are no shortages in your orders, and you will be contacted by phone, or by your email, and in the event that there are no shortages in your order, we will strive to provide the shortages, in the event that there is no shortage of the missing product, the product will be cancelled and the rest will be sent,<\/p>

3.4.3\u00a0\u00a0\u00a0\u00a0alShiaka<\/strong>\u00a0Online does not provide service to the commercial sector. If you wish to benefit from the services of the commercial sector such as wholesale and retail trade, please contact the universal number 920009806 or through other communication channels of\u00a0alShiaka<\/strong>\u00a0company.<\/p>

3.5\u00a0\u00a0\u00a0\u00a0Changing Your Mind<\/strong><\/p>

\u00a0\u00a0\u00a0\u00a0You can cancel or amend your order at any time prior to delivery or collection. Due to how our systems work, if you want to add goods you can re-order by contacting the customer service through universal number 920009806.<\/p>

3.6\u00a0\u00a0\u00a0\u00a0Exchange & Return policy<\/strong><\/p>

3.6.1\u00a0\u00a0\u00a0\u00a0Goods are eligible for \u201cReturn\u201d and “Exchanged” within 7 days since the receiving date.<\/p>

3.6.2\u00a0 \u00a0 Discounted or promotional products can be exchanged within 3 days or returned within 1 day from the date of received the order .<\/p>

3.6.3\u00a0\u00a0\u00a0\u00a0The purchase amount will be refunded when return process within a maximum of 14 working days as per the applicable policies and bank transactions.<\/p>

3.6.4\u00a0\u00a0\u00a0\u00a0Original order and shipping invoice must be attached in case of return or replacement within the above-mentioned period for each case.<\/p>

3.6.5\u00a0\u00a0\u00a0\u00a0products must be in the same original condition at the time of purchase with their cover, box, and the original invoice must be attached.<\/p>

3.6.6\u00a0\u00a0\u00a0\u00a0Undergarments are not allowed for exchange or return.<\/p>

3.6.7\u00a0\u00a0\u00a0\u00a0In case of an exchange of items through our showrooms or alShiaka<\/strong>\u00a0Online, the customer will bear the price difference.<\/p>

3.6.8\u00a0\u00a0\u00a0\u00a0In case of return or exchange items, the customer will bear the shipping and payment fees upon delivery if paid in advance.<\/p>

3.6.9\u00a0\u00a0\u00a0In case of return or exchange items, the customer will bear the shipping fees upon delivery if paid through credit card\/Mada card.<\/p>

3.7\u00a0\u00a0\u00a0\u00a0Orders which fail to meet our usual high standards<\/strong><\/p>

\u00a0\u00a0\u00a0\u00a0In case of obvious damage to your order, manufacturer’s damage to products, products differ from the order, or if you do not in any way meet our usual high standards, you can refuse to accept the order and you can raise a complaint about the case through the universal number 920009806 or through\u00a0alShiaka<\/strong>\u00a0communication channels.<\/p>

3.8\u00a0\u00a0\u00a0\u00a0Stock shortages on popular items<\/strong><\/p>

3.8.1\u00a0\u00a0\u00a0\u00a0We do our best to ensure that items are always available, but some items may run out sometimes. If this happens, we will offer you the option of obtaining a similar replacement item, canceling the item completely, or replacing the item with a different size of the same brand.<\/p>

3.8.2\u00a0\u00a0\u00a0\u00a0We reserve the right, at our sole discretion, to limit the number of items purchased per person, per household, or per order. The restrictions listed may be applicable to orders from the same account, same credit card \/ mada card, as well as to orders using the same billing or delivery address. We will notify the customer if these restrictions apply.<\/p>

3.8.3\u00a0\u00a0\u00a0\u00a0We reserve the right, in our sole discretion, to prohibit sales to distributors, retailers or wholesalers.<\/p>

3.9\u00a0\u00a0\u00a0\u00a0Use of Credit Cards<\/strong><\/p>

\u00a0\u00a0\u00a0\u00a0in case you find your credit card has been used without your authority please tell us within 24 hours of finding out. You must also tell your card issuer within the time limits you agree with your card scheme rules.<\/p>

3.10\u00a0\u00a0\u00a0\u00a0Use of Promotion Codes<\/strong><\/p>

3.10.1\u00a0\u00a0\u00a0\u00a0alShiaka<\/strong>\u00a0Online Promotional Codes can only be used through our website, and you must enter the promocode before completing the payment.<\/p>

3.10.2\u00a0\u00a0\u00a0\u00a0Promotional codes may require a minimum order value per purchase, as well as other limitations or exceptions – details will be provided with the promotion.<\/p>

3.10.3\u00a0\u00a0\u00a0\u00a0Even if the promocode is accepted at checkout, all orders will be reviewed by\u00a0alShiaka<\/strong>\u00a0Online’s customer support team prior to execution. If orders are deemed to be in breach of any of these terms and conditions, they will be modified or canceled accordingly.<\/p>

3.10.4\u00a0\u00a0\u00a0\u00a0Promocodes are strictly free promotional voucher codes with no monetary value. They have an expiration date which is displayed under the promocode\u2019s value online.<\/p>

3.11\u00a0\u00a0\u00a0\u00a0Payments<\/strong><\/p>

3.11.1\u00a0\u00a0\u00a0\u00a0alShiaka<\/strong>\u00a0provides the possibility to purchase product(s) online and to settle the payment online, delivery method available in Saudi Arabia. Payment transactions including authorizations and settlements will be in Saudi Riyals.<\/p>

3.11.2\u00a0\u00a0\u00a0\u00a0Our payment system includes several forms of payment:<\/p>

3.11.3\u00a0\u00a0\u00a0\u00a0For online payment transactions: credit cards (Visa and MasterCard), Mada cards only for those cards issued by Banks of Saudi Arabia through internet payment gateway service provider.<\/p>

3.11.4\u00a0\u00a0\u00a0\u00a0In case of online payment, the customer will receive a notification once the payment is accepted. We will not be liable if payment is declined or canceled by your credit \/ Mada card service provider for any reason. Please check with your credit \/ Mada card bank for the reason for the decline.<\/p>

3.11.5\u00a0\u00a0\u00a0\u00a0We do not store your credit card \/ Mada card details on the website. All payment details which are entered through the website payment gateway are encrypted when you enter them. Communications to and from the service provider\u2019s site are encrypted.<\/p>

3.11.6\u00a0\u00a0\u00a0\u00a0We do not provide any payment information made through the website to other companies or individuals unless requested by the official legal authorities in the Kingdom of Saudi Arabia. This information will be processed by our legal departments.<\/p>

3.11.7\u00a0\u00a0\u00a0\u00a0Credit card \/ mada card details provided by you for benefiting from the online service will be truthful, valid and accurate and you shall use the credit card which is lawfully owned by you. The said information will not be utilized and shared by the online service with any of the third parties unless required for fraud verifications or by law, regulation or court order. The online service will not be liable for any credit card fraud. The liability for use of a card fraudulently will be on you and the responsibility to prove otherwise shall be exclusively on you.<\/p>

3.11.8\u00a0\u00a0\u00a0\u00a0Using the online payment facility of the website indicates that you accept these terms. If you do not accept these terms, do not use this facility<\/p>

4.Amendment of the Terms & Conditions<\/strong><\/p>

We may at any time modify the Terms & Conditions of\u00a0alShiaka<\/strong>\u00a0Online without any prior notification to you. You can access the latest version of the Terms & Conditions at any given time on the website. In the event the modified Terms & Conditions are not acceptable to you, you should discontinue using the service of the website. However, if you continue to use the service you shall be deemed to have agreed to accept and abide by the modified Terms & Conditions of this website.<\/p>

Collection of Data<\/em><\/strong>
Our site uses technologies of third-party partners to help us recognize your device and understand how you use our site(s) so that we can improve our services to reflect your interests and serve you advertisements about the products and\/or services that are likely to be of more interest to you. Specifically, [NextRoll\/these partners] collect information about your activity on our site(s) to enable us to:<\/em><\/p>